Return & Refunds
We want you to be happy with your purchase. Because we deal in one-of-a-kind vintage and antique pieces, please read our return terms carefully.
Our promise
Every item is described and photographed as honestly as we can, including its age-related wear and imperfections. We want no surprises when your piece arrives. If something isn’t right, we’ll work with you to make it fair.
Return window
If you’re not satisfied, you may request a return within [14] days of delivery. To be eligible:
- The item must be in the same condition in which it was received
- It must be returned in its original packaging where possible
- You must contact us first at [Info@upinsmokeantiques.com] to start the return
How to start a return
Email us at [Info@upinsmokeantiques.com] within [14] days of delivery with:
- Your order number
- The item you’d like to return
- The reason for the return
We’ll respond with instructions. Please don’t send anything back before contacting us — returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take additional time to appear.
Return shipping
Return shipping costs are the buyer’s responsibility, except where an item arrived damaged or not as described. We recommend using a tracked, insured service — we can’t be responsible for returns lost in transit.
Damaged in transit
If your item arrives damaged, this is handled under our [Shipping & Delivery] policy. In short: photograph the damage and packaging immediately, keep all materials, and contact us within [48 hours / 3 days] of delivery. We’ll work with you and the carrier to resolve it through replacement (where possible), refund, or an insurance claim.
Not-as-described items
If a piece arrives materially different from its listing — beyond the normal age-related wear we describe — contact us within [14] days and we’ll make it right with a refund or return at no cost to you.
Non-returnable situations
We may be unable to accept returns when:
- The return request comes after the [14]-day window
- The item has been damaged, altered, or further worn after delivery
- The “damage” described is the honest, disclosed age-related wear noted in the listing (patina, existing dents, fading — these are part of a vintage piece’s authenticity, not defects)
Sale and brokered items
Items marked final sale, or brokered “Make an Offer” pieces sourced from partners, may be non-returnable. This will be noted on the listing where it applies.
Questions
We’d always rather talk it through than leave you unhappy. Email